Front Office MIT: Guest Services Leader (Luxury)

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 34,000 - 45,000; Full time

Job summary

Starwood Hotels & Resorts is seeking a Front Office MIT to lead and mentor a guest-focused team. You will train and supervise new hires, guiding them to deliver exceptional service and host guests with warmth and professionalism.

We value strong leadership, clear communication, and a flexible schedule to cover days, evenings, weekends, and holidays. A post-secondary diploma is a plus and 2+ years in a Front Office supervisory role is preferred.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory role.
• A post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations and strong leadership.
• Excellent communication, both verbal and written; flexible scheduling ability.

Responsibilities

• Train, supervise and mentor new hires.
• Lead by example and inspire a high-performing guest service team.
• Interact with guests and ensure exemplary service across shifts.
• Support financial performance and operational standards in the Front Office.

Skills

Leadership

Front office operations

Guest service

Coaching/mentoring

Communication

Education

Post-secondary diploma or degree

Job description

Starwood Hotels & Resorts is seeking a Front Office MIT to lead and mentor a guest-focused team. You will train and supervise new hires, guiding them to deliver exceptional service and host guests with warmth and professionalism.

We value strong leadership, clear communication, and a flexible schedule to cover days, evenings, weekends, and holidays. A post-secondary diploma is a plus and 2+ years in a Front Office supervisory role is preferred.