Front Office MIT, Guest Services (J1)

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 34,000 - 45,000; Full time

Job summary

Starwood Hotels & Resorts is seeking a Front Office MIT to lead and mentor a guest-focused team. You will train and supervise new hires, guiding them to deliver exceptional service and host guests with warmth and professionalism.

We value strong leadership, clear communication, and a flexible schedule to cover days, evenings, weekends, and holidays. A post-secondary diploma is a plus and 2+ years in a Front Office supervisory role is preferred.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory role.
• A post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations and strong leadership.
• Excellent communication, both verbal and written; flexible scheduling ability.

Responsibilities

• Train, supervise and mentor new hires.
• Lead by example and inspire a high-performing guest service team.
• Interact with guests and ensure exemplary service across shifts.
• Support financial performance and operational standards in the Front Office.

Skills

Leadership

Front office operations

Guest service

Coaching/mentoring

Communication

Education

Post-secondary diploma or degree

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. We love this role at SH Hotels & Resorts because it has so many different facets. There's abundant opportunity to be creative, warm, imaginative, and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Front Office MIT to lead and inspire our great-natured service team. Our Front Office MIT will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role.

About you... Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment. A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$29.00 Per Hour Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy, and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now