Rooms Controller

Hyatt Vacation Ownership; United States; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Travel discounts

Credit union

Tuition reimbursement

Counseling & family support

Growth opportunities

Free on-site parking

Department celebrations

Associate appreciation week

Recognition programs

Job summary

Hyatt Vacation Ownership is seeking a Rooms Controller in the United States to support Owners and guests with room assignments, check-in coordination, and late-check requests, while upholding service standards.

This full-time role offers growth opportunities, competitive pay at $23.40 per hour, benefits including medical/dental/vision and 401(k), and on-site parking. Availability for 1st/2nd shifts and weekends is required. Join a welcoming team committed to care and inclusivity.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Job description

Hourly Rate: $23.40

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $23.40

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

As a Rooms Controller, a typical day will include:

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Rooms Controller at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.