Front Office Medical Assistant

Southwest Behavioral & Health Services; Flagstaff (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO 3.3 weeks in first year

10 paid holidays

Low-cost health, dental and vision

Retirement match program

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services seeks a Front Office Representative to join our Flagstaff team."Delivering compassionate care to enhance lives and improve communities" guides daily work as you handle front desk activities, scheduling, insurance verification and basic patient support.

The role requires a High School diploma or GED and Medical Assistant training completion, with 1–2 years in medical/behavioral health settings; clerical and customer service experience is essential for

Qualifications

• High school diploma or GED required.
• Completion of a Medical Assistant training program required; certification preferred.
• 1-2 years experience in medical or behavioral health setting recommended.
• Clerical and/or customer service experience required.
• Must have valid Fingerprint Clearance Card.
• Must maintain personal auto insurance per SBH guidelines.

Responsibilities

• Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Obtains vital signs for tele-med prescribers and PCP providers.
• Coordinates care and needs per established policies and clinical protocols.
• Administers injections, venipuncture and EKGs as needed.
• Triage client services and submit prior authorizations for insurance.
• Calls one-day prior to appointment for next day BHMP and PCP appointments.

Skills

Customer service

Medical office experience

Medical assistant training

Fingerprint clearance

Auto insurance

Clerical skills

Education

High School diploma or GED

Medical Assistant certification preferred

Job description

Description

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

Job Preview at a Glance

Under the direction of the Front Office Supervisor, this position will be responsible for performing front and back office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Schedule

Work schedule-Monday-Friday with an hour of unpaid lunch.

Pay $19 /hr.

Duties & Responsibilities

• Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Obtains vital signs for tele-med prescribers and PCP providers
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Administers injections, performs venipuncture and EKGs as needed
• Takes vital signs of consumers and communicates results to polycom prescribers as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Calls one-day prior to appointment for next day BHMP and PCP appointments.
• Completes Shells in EMR system
• Completes intake referrals and screening. Assist clients with applying for AHCCCS
• Verifies client insurance eligibility/enrollment prior to appointment. Collects client fees/copay.
• May assist with processing refill request, med issues, and/or prior authorizations.
• Triage client services. Submit prior authorizations for insurance
• May be required to provide coverage at various SBH locations as required.

Requirements

• High School diploma or GED required.
• Completion of a Medical Assistant training program required. Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting. Consideration given for course work in lieu of part of the experience requirements.
• Required to maintain personal auto insurance per SBH guidelines.
• Must be eligible and/or have valid Fingerprint Clearance Card through the Arizona Department of Public Safety.
• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging

— a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website athttps://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.