Remote Medical Assistant

Pediatric Associates Family of Companies; Plantation (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Remote Medical Assistant to deliver exceptional customer service by answering patient calls, triaging high acuity patients, and maintaining accurate documentation. This role requires strong communication skills and experience in a call center environment. Join a dynamic team committed to providing outstanding patient support and service.

Qualifications

• At least one year in a call center environment preferred.
• Customer service experience required.

Responsibilities

• Answer incoming calls with a professional, upbeat, friendly attitude.
• Verify insurance coverage and information.
• Document accurately within all systems.

Skills

Communication

Teamwork

Multi-tasking

Attention to detail

PC proficiency

Education

High School diploma or equivalent

Tools

XPM

CRM

Microsoft Office

PowerPoint

Job description

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Primary Function

Answer incoming calls from our patients and triage high acuity patients to provide outstanding customer service in support of our mission, goals, and values.

Essential Duties And Responsibilities

This list may not include all duties that may be assigned.

• Answer incoming calls with a professional, upbeat, friendly attitude.
• Follow prepared scripts based on call type.
• Register new patients by gathering information and entering XPM system.
• Verify insurance coverage and information.
• Set patient appointments and identify future visits.
• Document accurately within all systems (XPM, CRM, EHR).
• Label and document questions/messages for Clinicians using our communication protocol.
• Maintain customer databases.
• Obtain and confirm patient/caller information, complying with HIPAA.
• Gather necessary information over the phone for physician follow-up.
• Complete referrals for provider approval.
• Provide product and service information to customers.
• Respond to patient inquiries and research information as needed.
• Communicate with offices and handle customer complaints.
• Meet performance standards and attend training sessions.
• Other duties may include outbound calls, copying, faxing, etc.

Additional Clinical Functions

• Provide medical guidance via telephone using protocols and clinical judgment.
• Document medical advice given over the phone.
• Schedule appointments using clinical prioritization protocols.
• Answer calls from Patient Contact Center Representatives and triage high acuity patients.

Qualifications

Education

• High School diploma or equivalent.

Experience

• At least one year in a call center environment preferred.
• Knowledge of XPM and CRM systems desired.
• Experience with automated call systems preferred.
• Customer service experience required.

Licensure / Certification

• Registered Nurse license required for Clinical Agent roles.

Skills and Abilities

• Knowledge of XPM/EHR, contact recording, and routing systems.
• Strong verbal, written, and interpersonal communication skills.
• Experience in coaching and mentoring.
• Teamwork, multi-tasking, attention to detail, and PC proficiency, including Microsoft Office and PowerPoint.

Working Conditions

• Non-patient facing; remote or in-office options.
• High call volume environment.
• Extended periods of data entry and sitting.

Physical Requirements

• Vision, hearing, and touch.