Front Office Manager - White Elephant Nantucket

White Elephant Resorts; Nantucket (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health, vision and dental

Paid vacation

401(k) plan

Life insurance

Long term care

Health club reimbursement

Dining/retail/hotel discounts

Job summary

White Elephant Nantucket is seeking a hands-on Front Office Manager to oversee daily operations of the Front Office, Bell Services, Concierge and Pool/Recreation staff at the Nantucket property, with a focus on guest service and smooth operations.

The ideal candidate has at least 2 years’ experience in a similar role, preferably within a resort, and demonstrates strong leadership, communication and the ability to develop a seasonal management team. Microsoft Office experience is essential.

Qualifications

• Minimum of 2 years’ experience in a similar role
• Preferably in a resort style hotel
• Willing to grow within the organization and commit to a 5-year development plan
• Hands-on leader with ability to oversee multiple front office functions

Responsibilities

• Oversee seamless operation of Front Office, Bell Services, Concierge and Pool/Recreation staff
• Maintain guest relations and high service standards
• Drive occupancy and revenue through proactive leadership and forecasting
• Schedule staff and provide coaching to maximize efficiency
• Foster inter-departmental collaboration and teamwork
• Support other hotels/departments during seasonal closures

Skills

Leadership

Guest service

Communication

Staff coaching

Microsoft Office

Tools

Microsoft Office

Job description

Front Office Manager - White Elephant Nantucket

Front Office Manager FULL TIME, YEAR ROUND White Elephant Nantucket, Nantucket, MA, US

9 days ago Requisition ID: 1158

White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts located on Nantucket, Massachusetts, Palm Beach, Florida and in Aspen, Colorado is currently looking for a motivated, hands-on individual to oversee the daily operations of the front office for the White Elephant Nantucket.

The Front Office Manager is responsible for ensuring the seamless operation of the Front Office, Bell Services, Concierge and Pool/Recreation staff in an attentive, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and occupancy.

As a leader, applicant must embody qualities that help him/her inspire our dynamic team while being open-minded, have self-awareness, be authentic and have positive interpersonal communication skills.

Must have a minimum of 2 years’ experience in a similar role, preferably within a resort style hotel. Candidate should be looking to grow within the organization, committing to a 5-year development plan.

Other important aspects of this position include the ability to:

• Promote the professional growth and development of the entire Front Office team, with a focus on developing a seasonal management team
• Create a culture of positivity, focusing on people while ensuring maximum operational efficiency through appropriate scheduling and employee coaching
• Foster strong inter-departmental relations and integrate the team with other operational departments
• Maintain positive guest relations at all times
• Participate in company-wide initiatives
• Schedule and facilitate regular departmental training
• During seasonal closure, be prepared to work in a support capacity to other hotels and departments.

Applicants should also work well under pressure, possess excellent communication skills, be organized, flexible, self-motivated, and have a great sense of humor. Experience with computers and Microsoft Office essential.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, White Elephant Aspen, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.

Build your career with a company that values its people, celebrates exceptional service, and believes in developing the next generation of hospitality leaders.

We invite you to join the White Elephant Resorts team!