Front Office & Guest Services Leader — Nantucket Resort

White Elephant Resorts; Nantucket (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health, vision and dental

Paid vacation

401(k) plan

Life insurance

Long term care

Health club reimbursement

Dining/retail/hotel discounts

Job summary

White Elephant Nantucket is seeking a hands-on Front Office Manager to oversee daily operations of the Front Office, Bell Services, Concierge and Pool/Recreation staff at the Nantucket property, with a focus on guest service and smooth operations.

The ideal candidate has at least 2 years’ experience in a similar role, preferably within a resort, and demonstrates strong leadership, communication and the ability to develop a seasonal management team. Microsoft Office experience is essential.

Qualifications

• Minimum of 2 years’ experience in a similar role
• Preferably in a resort style hotel
• Willing to grow within the organization and commit to a 5-year development plan
• Hands-on leader with ability to oversee multiple front office functions

Responsibilities

• Oversee seamless operation of Front Office, Bell Services, Concierge and Pool/Recreation staff
• Maintain guest relations and high service standards
• Drive occupancy and revenue through proactive leadership and forecasting
• Schedule staff and provide coaching to maximize efficiency
• Foster inter-departmental collaboration and teamwork
• Support other hotels/departments during seasonal closures

Skills

Leadership

Guest service

Communication

Staff coaching

Microsoft Office

Tools

Microsoft Office

Job description

White Elephant Nantucket is seeking a hands-on Front Office Manager to oversee daily operations of the Front Office, Bell Services, Concierge and Pool/Recreation staff at the Nantucket property, with a focus on guest service and smooth operations.

The ideal candidate has at least 2 years’ experience in a similar role, preferably within a resort, and demonstrates strong leadership, communication and the ability to develop a seasonal management team. Microsoft Office experience is essential.