Wellness Resort Rooms Operations Lead

Canyon Ranch; Pittsfield (MA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Health plan

25 days of personal and holiday time

Employee life insurance

Employee assistance program

Professional growth opportunities

Job summary

Canyon Ranch in Lenox, Massachusetts, seeks an experienced hospitality leader to oversee Rooms, Housekeeping, Front Office and Bell/Transportation operations on site. You will train teams, maintain high standards, and coordinate cross-department support to deliver exceptional guest experiences while managing resources and schedules.

The role requires 3-5 years of leadership experience in hospitality and a proven ability to inspire teams and execute operational excellence.

Qualifications

• 3-5 years of leadership experience in Rooms, Hospitality, or a similar operational role (Housekeeping, Front Office, or Bell/Transportation).
• Strong organizational and operational skills with the ability to manage multiple departments and priorities.
• Exceptional communication, coaching, and team-building abilities.
• A commitment to delivering high-quality, personalized guest experiences.
• Ability to problem-solve with professionalism, empathy, and urgency.
• Flexibility to step into different departmental leadership roles during high-volume periods.
• Knowledge of hospitality standards, safety protocols, and operational best practices.

Responsibilities

• Lead, train, and inspire teams across Housekeeping, Laundry, Guest Services, and Bell/Transportation.
• Oversee daily operations, ensuring rooms and public areas meet brand quality, safety, and cleanliness standards.
• Support the Front Office and Bell/Transportation teams during peak periods, including guest arrivals, VIP handling, and luggage coordination.
• Collaborate across departments to ensure smooth communication, timely room readiness, and seamless guest experiences.
• Monitor guest satisfaction, address concerns with professionalism and empathy, and implement service improvements.
• Manage departmental resources, including staffing schedules, inventory, and operational procedures.
• Conduct inspections, coaching sessions, and performance reviews to maintain high standards and foster team development.

Skills

Leadership experience

Organizational skills

Operational management

Communication

Coaching

Team-building

Guest service focus

Job description

Canyon Ranch in Lenox, Massachusetts, seeks an experienced hospitality leader to oversee Rooms, Housekeeping, Front Office and Bell/Transportation operations on site. You will train teams, maintain high standards, and coordinate cross-department support to deliver exceptional guest experiences while managing resources and schedules.

The role requires 3-5 years of leadership experience in hospitality and a proven ability to inspire teams and execute operational excellence.