Front Office Manager | Sheraton DFW Airport | Irving, TX

PM-Hospitality-Strategies,-Inc.; Irving (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Sheraton DFW Airport in Irving, TX is seeking a Front Office Manager to lead the front desk team and ensure smooth operations. You will drive guest services, coach staff, and manage front office functions to maximize guest satisfaction and hotel performance.

The role requires at least two years in hotels with an additional two years in a leadership position, and a strong emphasis on people skills and teambuilding.

Qualifications

• Two+ years in hotels and at least two years in a hotel leadership role (Manager+).
• Strong people skills are required to lead a team and interact with guests and staff.
• Experience coaching, mentoring, and teambuilding within a hospitality environment.

Responsibilities

• Oversee day-to-day front desk operations and related functions, ensuring procedures are followed by all staff.
• Provide business expertise and strategic guidance to improve guest services while balancing service quality with business needs.
• Oversee and participate in guest registration and checkout processes.
• Manage, train, and schedule Front Office staff.
• Coordinate night audit, group billing, forecasting, and supply orders; foster cross-department communication.
• Act as liaison between General Manager and staff.

Skills

Leadership

Coaching

Mentoring

Team building

Guest service

Job description

Front Office Manager | Sheraton DFW Airport | Irving, TX

Job Category: Front Desk

Requisition Number: FRONT019878

• Posted : September 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Sheraton DFW Airport Hotel
Irving, TX 75063, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.