Front Office Manager - Oral Surgery

AMN Healthcare; Burlington (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Massachusetts seeks a Front Office Manager for their Oral Surgery Centers. This role involves overseeing practice operations, ensuring exceptional patient experiences, and fostering a positive workplace culture. The ideal candidate will have strong leadership skills, a commitment to quality service, and the ability to drive operational excellence.

Benefits

Health, Dental, Vision with HSA option

Paid Life Insurance

401k with up to 4% Company Match

Paid Time Off and Sick Leave

Short/Long Term Disability

Employee Assistance Program

Paid Parental Leave

Career Path Advancement Opportunities

Qualifications

• Minimum of five years of related experience.
• Knowledge of medical and dental terminology.

Responsibilities

• Provide strategic leadership in all aspects of practice operations.
• Recruit, onboard, and develop a high-performing team.
• Champion change initiatives and drive process improvements.

Skills

Communication

Customer Service

Organizational Skills

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Front Office Manager– Oral Surgery

Location:Oral & Facial Surgery Centers of Massachusetts | Burlington, MA and Cambridge, MA

Position Highlights:

As a Front Office Manager, you will be a trusted leader in the practice, ensuring the delivery of a quality patient experience while driving operational excellence. You will oversee all aspects of the practice, including patient and referral experience, team member engagement, doctor satisfaction, and opportunities for growth. Your leadership will foster a positive workplace culture, ensuring both team and patient satisfaction while optimizing practice performance.

• Provide strategic leadership in all aspects of practice operations, ensuring exceptional patient experiences and identifying opportunities for continuous growth and improvement.
• Foster a patient-centric environment by upholding the highest standards of customer service and care.
• Cultivate a safe, supportive, and engaging workplace that promotes team member satisfaction and productivity.
• Recruit, onboard, and develop a high-performing team through effective training, mentorship, and leadership.
• Establish and monitor practice goals and key performance indicators, implementing data-driven strategies for success.
• Oversee facility operations, ensuring a well-maintained, efficient, and welcoming environment for patients and staff.
• Ensure strict adherence to policies, protocols, and regulatory requirements to maintain operational excellence.
• Lead all aspects of HR management, including workforce planning, scheduling, performance management, and employee relations.
• Maintain open and transparent communication with team members and doctors to align on priorities and drive collaboration.
• Champion change initiatives, driving process improvements and fostering a culture of adaptability and innovation.
• Proactively identify and resolve operational challenges, implementing preventive measures to enhance efficiency.
• Perform additional duties as needed to support the success of the practice

Who We Are:

Oral & Facial Surgery Centers of MA is dedicated to providing exceptional oral surgery care while fostering a supportive and growth-oriented environment for our team. We prioritize high-quality patient experiences, collaboration, and continuous improvement. Our commitment to excellence extends to our team members, offering a professional and engaging workplace with opportunities for career advancement.

What We Offer:

We prioritize your personal and professional well-being, covering aspects from health to financial and social welfare.

• Health, Dental, Vision, with HSA option
• Paid Life Insurance
• Accident and Hospital Indemnity Insurance
• Paid Time Off and Sick Leave
• 401k with up to 4% Company Match
• Short/Long Term Disability
• Employee Assistance Program
• National Discount and Rewards Marketplace
• Paid Parental Leave
• Career Path Advancement Opportunities

Required Qualifications:

• Minimum of five years of related experience.
• High school diploma or equivalent.
• Knowledge of medical and dental terminology.
• Proficiency in Microsoft Office Suite and office management procedures.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Two or more years of supervisory experience.
• Bachelor's degree in a related field.