Front Office Manager FT $53,000 - Marriott Crabtree, Raleigh, NC

Hyatt Hotels; Raleigh (NC); On-site; USD 53,000 - 61,000; Full time

Job summary

A leading hotel chain is seeking a Front Office Manager to oversee front desk operations and ensure guest satisfaction. This full-time role offers a competitive salary and a comprehensive benefits package, including medical, dental, and career growth opportunities. The ideal candidate will have strong leadership skills and a commitment to guest service excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Plans

401K

Tuition Assistance

Discounted Hotel Rates

Qualifications

• Responsible for guest satisfaction and front desk success.
• Manage staff training and development.

Responsibilities

• Maintain guest service as the hotel’s core philosophy.
• Train all hotel staff in guest service components.
• Produce accurate financial reports promptly.

Skills

Guest Service

Training

Leadership

Job description

We are hiring a Front Office Manager!

Full-Time position, $53,000 a year.

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction, and maintaining product quality standards. They manage all hotel areas according to Brand standards to create a friendly atmosphere of superior guest service and quality. The manager displays exemplary performance for staff to follow.

Responsibilities:

1. Maintain guest service as the hotel’s core philosophy.
2. Ensure every guest is satisfied.
3. Train all hotel staff, including new hires, in guest service components to meet standards.
4. Develop added-value customer service programs.
5. Empower staff to deliver responsive guest assistance by encouraging and rewarding their efforts.
6. Act as manager on duty and oversee front desk operations.
7. Train front desk staff in check-in/check-out procedures, telephone protocols, hotel amenities, and computer systems.
8. Participate in Revenue Management functions and conference calls with Corporate Management and brand revenue centers.
9. Produce accurate financial reports promptly.
10. Collaborate with the General Manager and Sales Manager/DOS to generate new business ideas, set up rate codes, and manage rooming lists.
11. Handle human resources functions, including recruitment, training, performance evaluations, and reward programs to maintain a qualified front desk team.
12. Ensure all employees understand hotel objectives and maintain accurate personnel files compliant with laws.
13. Administer personnel policies consistently and fairly.
14. Resolve employee grievances promptly and fairly.
15. Mentor direct reports to develop management talent.
16. Monitor and maintain acceptable staff turnover levels.
17. Know and comply with local health and safety regulations.
18. Follow policies for the hotel’s key control system.
19. Maintain physical standards through preventive maintenance and scheduled deep-cleaning activities.
20. Ensure property quality audits are acceptable and periodically inspect rooms, exteriors, and parking areas.

Benefits

We offer competitive wages. Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, training, development, and career growth opportunities.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize providing a great work environment and strive to hire the best talent. At Concord, you are valued, and our Associate First policy reflects our commitment to your development. We engage with our associates through various activities to show we care.

If you're looking for growth and a fun team environment, this role might be your perfect fit. We are an Equal Opportunity Employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is committed to informing all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.