Front Office Manager - Marriott DFW Airport

Remington Hotels; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to enhance guest experiences. In this role, you'll be at the forefront of guest interactions, ensuring that every visitor feels welcomed and valued. Your responsibilities will include managing front office staff, resolving guest complaints, and operating the MICROS system efficiently. This position requires a proactive individual with a strong work ethic and the ability to maintain composure under pressure. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• High work ethic and self-initiative are essential.
• Ability to work varying schedules based on business needs.

Responsibilities

• Anticipate and respond to guest needs, ensuring satisfaction.
• Manage staffing levels and train front office associates.

Skills

Guest Relations

Problem Solving

Communication Skills

Teamwork

Attention to Detail

Tools

MICROS System

Job description

Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!