Bellman

EOS Hospitality; Marathon (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

EOS Hospitality is seeking a customer service-oriented individual for a position at Isla Bella Beach Resort in Marathon, FL. The role involves greeting guests, assisting with their needs, and ensuring a welcoming environment at the resort.

Ideal candidates will possess strong communication skills and be able to handle various duties both efficiently and with courtesy. Physical stamina is required due to the nature of the tasks. Join us in creating exceptional guest experiences in the beautiful Florida Keys!

Qualifications

• Ability to understand and follow written and/or verbal instructions in English.
• Effective communication skills in English.
• Ability to deal with guests calmly and diplomatically.

Responsibilities

• Greet guests as they arrive at the resort.
• Assist with check-in & check-out processes.
• Inspect van for cleanliness and safety daily.
• Conduct training sessions with employees.
• Deliver morning newspapers and packages to guest rooms.

Skills

Customer service skills

Communication skills

Problem-solving skills

Physical stamina

Attention to detail

Job description

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid‑back yet sophisticated spirit of the Keys.

Responsibilities

• Greet all guests as they arrive to the resort
• Assist guests with check-in & check-out processes
• Inspect van on a daily basis for cleanliness and safety
• Conduct weekly training sessions with all employees
• Insure all VIPs are personally greeted and escorted to their guest rooms
• Keep the lobby area neat and free from trash, etc.
• Attend meetings as designated
• Periodically inventory all equipment and supplies to ensure adequate quantities
• Maintain rack brochure with adequate levels
• Perform any reasonable task deemed necessary by the Front Office Manager
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
• Deliver morning newspapers, checkout packets, mail, packages, faxes, etc. to specific guest rooms
• Clean and polish carts and other equipment used in the department
• Answer the Bell Desk phone and provide information as needed
• Other duties as assigned by the supervisor such as assisting as door person or valet when necessary

Qualifications

• Ability to understand and follow written and/or verbal instructions in English
• Ability to effectively communicate verbally in English
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Sufficient manual dexterity in hands to be able to load and unload luggage
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.