Front Office Manager - Luxury Hotel

The Goodwin Hotel; Clay Arsenal (CT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) benefits

Paid leave

Job summary

The Goodwin Hotel in Hartford, CT, is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest service from check-in to check-out. You will develop and enforce policies, optimize daily operations, and collaborate with Housekeeping, Maintenance, Sales, and other departments to resolve guest needs promptly.

Ideal candidates bring at least 1 year of hospitality supervisory experience, strong leadership and communication skills, and proficiency with hotel PMS and

Qualifications

• At least 1 year hospitality experience and 1 year of supervisory or managerial experience.
• Strong leadership, guest service, communication, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Experience with hotel PMS and general computer applications.

Responsibilities

• Lead and oversee all Front Office operations with high service standards.
• Supervise and develop Front Office team members and monitor performance.
• Manage guest registration, check-in/out, room assignments, and VIPs.
• Address guest concerns promptly and document issues for improvements.
• Prepare schedules and manage payroll hours in ADP.
• Maintain policies, safety, and emergency protocols.
• Collaborate with Housekeeping, Maintenance, Sales for guest needs.

Skills

Leadership

Guest service

Communication

Problem-solving

PMS experience

Payroll knowledge

Team supervision

Education

Bachelor’s degree in Hospitality Management

Job description

The Goodwin Hotel in Hartford, CT, is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest service from check-in to check-out. You will develop and enforce policies, optimize daily operations, and collaborate with Housekeeping, Maintenance, Sales, and other departments to resolve guest needs promptly.

Ideal candidates bring at least 1 year of hospitality supervisory experience, strong leadership and communication skills, and proficiency with hotel PMS and