Front Office Manager - Leadership, Growth & Night Shifts

Atira Hotels; Benton Harbor (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee hotel room discount

Paid training

Job summary

Atira Hotels is seeking a Front Office Manager to coordinate front office activities, supervise staff, and support the General Manager in delivering exceptional guest experiences. This role focuses on efficiency, revenue opportunities, and adherence to hotel policies in a high-paced environment.

The ideal candidate has an associate degree or equivalent, strong leadership and communication skills, and a solid understanding of computer and accounting basics.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training.
• Strong leadership, communication, and customer service skills.
• Detail-oriented with planning and organizational abilities.
• Computer and accounting knowledge.
• Alcohol awareness certification and other required certifications.

Responsibilities

• Supervise front office team members for efficient and smooth operations.
• Provide outstanding customer care and maintain a friendly demeanor.
• Respond professionally to guest inquiries and concerns.
• Use suggestive selling techniques to maximize room occupancy and revenue.
• Train, direct, and resolve issues for front desk team members.
• Ensure accurate processing of hotel charges and invoices.
• Maintain cleanliness, organization, and adherence to health regulations.
• Correspond with group and travel agents for special requests.
• Assist with sales and marketing efforts as directed.
• Maintain strong relationships with other departments.
• Operate EPBX equipment and manage cash transactions.
• Update and action the front office and hotel logbooks.
• Follow guest check-in and security procedures.
• Take responsibility in the absence of the General Manager.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Skills

Leadership

Communication

Customer service

Detail oriented

Planning & organization

Computer knowledge

Accounting knowledge

Alcohol awareness cert

Education

Associate's degree or equivalent

Job description

Atira Hotels is seeking a Front Office Manager to coordinate front office activities, supervise staff, and support the General Manager in delivering exceptional guest experiences. This role focuses on efficiency, revenue opportunities, and adherence to hotel policies in a high-paced environment.

The ideal candidate has an associate degree or equivalent, strong leadership and communication skills, and a solid understanding of computer and accounting basics.