Front Office Manager — Lead Guest Experience & Training

Raines Company; Florence (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking a Front Office Manager to directly supervise all front office personnel and ensure completion of front office duties at the property in Florence, SC.

You will lead, train and schedule staff, uphold brand standards, and manage cash handling and credit policies to ensure guest satisfaction. The role requires prior front desk and supervisory experience, familiarity with PMS systems, and a focus on cost control and guest service excellence within a growing, family-oriented

Qualifications

• Minimum two years of progressive experience in hotels or related fields.
• Prior front office and supervisory experience.
• Experience with brand or property specific PMS (M3, Efficenter, Quore).
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent; Bachelor's degree preferred.

Responsibilities

• Participates in the selection of front office personnel.
• Trains, cross trains, and retains front office personnel.
• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM.
• Supervises workloads during shifts.
• Evaluate the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master level key control.
• Verifies that accurate rooms status information is maintained and properly communicated.
• Resolves guest related problems quickly, efficiently and courteously.
• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
• Reviews and completes credit limit report.
• Use company-wide tools, systems and applications without exception.
• Works within the allotted budget for the front office.
• Receives information from the previous shift and passes on additional details to the oncoming shift or manager.
• Enforces all cash handling and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Conducts regular audits of Brand standards and makes sure they conform to QA specifications.
• Maintain and uphold standards of brand and/or Raines Co. to the highest level.
• Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property.

Skills

Front office management

Team leadership

Staff training

Budgeting

Cash handling

Education

High school diploma / GED or equivalent

Bachelor's degree in Hospitality or related field (preferred)

Tools

M3

Efficenter

Quore

PMS (brand-specific)

Job description

Raines Co. is seeking a Front Office Manager to directly supervise all front office personnel and ensure completion of front office duties at the property in Florence, SC.

You will lead, train and schedule staff, uphold brand standards, and manage cash handling and credit policies to ensure guest satisfaction. The role requires prior front desk and supervisory experience, familiarity with PMS systems, and a focus on cost control and guest service excellence within a growing, family-oriented