Front Office Manager (Hotel Terra)

Noble House Hotels & Resorts; Jackson (WY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical Benefits Package

401(k)

Competitive wages and flexible, shift-

Complimentary Fitness Center Access

Bus Pass

Employee Shift Meal

Hotel Spa discounts

Spur Restaurant & Bar discounts

Retail Store discounts

Discounts on Noble House Rooms

Discounts on Ski Passes

Shared Transferable Ski Pass

Onsite Ski-in, Ski-out, Storage

Zusammenfassung

Hotel Terra, part of Noble House Hotels & Resorts, seeks a Front Office Manager to lead the Front Office and Concierge teams at our ski-in, base-of-mountain property in Jackson Hole. You will uphold high service standards and guide daily operations, including guest check-ins, reservations, and activities, while fostering teamwork and guest satisfaction.

The ideal candidate has at least two years in a similar-sized hotel and a track record of training and coaching staff to deliver top-notch

Qualifikationen

• Minimum of two years of experience in a hotel of similar size (132 rooms) and leading a team of 12.
• Experience with full-service hotel operations and upscale independent properties is preferred.

Aufgaben

• Oversee Front Office and Concierge departments to maintain high service standards.
• Promote unity and teamwork across the department and embrace the Hotel Terra service culture.
• Participate in front desk operations including check-in, check-out, reservations and guest activities.
• Communicate with guests in a professional, courteous and helpful manner.
• Manage Front Office and Concierge teams to maximize guest experience and achieve daily objectives.

Jobbeschreibung

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job

As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

The Offer

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage
• Rules and restrictions apply to all employee benefits and perks

Requirements

• Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Work in a beautiful place with endless opportunities for world class recreation.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.