Front Office Manager - Hilton Omaha

Hilton Omaha; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Omaha is seeking a Front Office Manager to oversee front office operations and deliver exceptional guest service. This mid-senior level role includes managing guest check-in/check-out processes, team performance, and ensuring compliance with company standards. Join a dynamic team committed to hospitality excellence.

Qualifications

• Demonstrated values of hospitality, integrity, and ownership.
• Ability to manage guest service and team performance.

Responsibilities

• Oversee front office operations, ensuring outstanding guest service.
• Manage team performance through supervision and training.
• Monitor service trends and implement improvements.

Skills

Customer focus

Leadership

Adaptability

Teamwork

Job description

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Job Overview

A Front Office Manager is responsible for directing and administering Front Office operations to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As Front Office Manager, you will oversee all aspects of front office operations, including guest service, registration, room inventory, and more. Your responsibilities include:

• Managing guest service, check-in/check-out, and related operations.
• Developing team performance through supervision, scheduling, and evaluations.
• Monitoring service trends, addressing issues, and implementing improvements.
• Ensuring compliance with company standards.
• Greeting guests, responding to inquiries, and resolving concerns.
• Promoting hotel services to maximize revenue.
• Keeping team members informed about hotel offerings and policies.
• Completing audit procedures as needed.
• Recruiting, interviewing, and training staff.

What are we looking for?

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates demonstrating these values and attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, committed to providing exceptional guest experiences. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.

Work Details

Location: Hilton Omaha

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: Hospitality