Front Office Manager - Hilton Omaha

Hilton Global in; Omaha (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead operations at their Omaha location. This role is pivotal in ensuring outstanding guest experiences while maintaining financial profitability. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to team development. Join a company known for its innovation and quality, and be part of a mission to create remarkable experiences for travelers worldwide. If you thrive in a fast-paced environment and are ready to take ownership of your role, this opportunity is perfect for you.

Qualifications

• Experience in managing front office operations and delivering exceptional guest service.
• Strong leadership skills with a focus on team performance and development.

Responsibilities

• Oversee all Front Office activities to ensure guest service excellence.
• Manage guest service, registration, room inventory, and cost controls.

Skills

Guest Service Management

Budgeting

Team Leadership

Problem Solving

Customer Focus

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Front Office Manager - Hilton Omaha (Finance)

A Front Office Manager is responsible for directing and administering Front Office operations to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As Front Office Manager, you will oversee all Front Office activities to uphold guest service excellence and profitability. Your responsibilities include:

1. Managing guest service, registration, room inventory, product quality, cost controls, marketing initiatives, budgeting, policy enforcement, and system management.
2. Developing team performance through supervision, scheduling, counseling, evaluations, and recognition.
3. Assessing service trends, addressing issues, and implementing improvements.
4. Ensuring compliance with company standards.
5. Greeting guests, handling inquiries and concerns promptly and professionally.
6. Implementing up-selling techniques to maximize revenue.
7. Keeping team members informed about hotel offerings and local events.
8. Performing audit procedures as needed.
9. Recruiting, interviewing, and training staff.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Acting with urgency and discipline.

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, we have provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences every day. Our Team Members are at the heart of this mission.