Front Office Manager - Hilton Omaha

Hilton Worldwide, Inc.; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Omaha is seeking a Front Office Manager to oversee operations and deliver exceptional guest service. The role involves managing team performance, ensuring compliance with standards, and maximizing revenue through effective guest interaction. Join a dynamic team committed to hospitality excellence.

Qualifications

• Strong passion for delivering exceptional guest experiences.
• Demonstrated leadership and teamwork skills.

Responsibilities

• Oversee all Front Office operations to maintain high standards.
• Manage guest service, registration, and room inventory.
• Recruit, interview, and train team members.

Skills

Hospitality

Leadership

Teamwork

Customer focus

Adaptability

Job description

Job Description

Job Number:

Front Office Manager - Hilton Omaha (HOT0BMS9)

Work Location

Hilton Omaha, 1001 Cass Street, Omaha, NE 68102

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As Front Office Manager, you will oversee all Front Office operations to maintain high standards of guest service and operational efficiency. Key responsibilities include:

1. Managing guest service, registration, room inventory, and availability.
2. Monitoring and developing team member performance, including supervision, scheduling, and evaluations.
3. Assessing service and satisfaction trends, addressing issues, and implementing improvements.
4. Ensuring compliance with company standards.
5. Greeting guests, responding to inquiries and requests, and resolving concerns promptly.
6. Implementing up-selling techniques to maximize revenue.
7. Ensuring team members are knowledgeable about hotel services, facilities, policies, and local area events.
8. Completing audit procedures as needed.
9. Recruiting, interviewing, and training team members.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing consistently.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. Our mission is to create remarkable hospitality experiences worldwide, driven by our team members who are at the heart of our success. We are committed to providing exceptional guest experiences every day.

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office