Front Office Manager

Atrium Hospitality; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

Atrium Hospitality is seeking a Front Office Manager for their Embassy Suites Hotel in Omaha. The role involves leading the front desk team, ensuring exceptional guest experiences, and managing operational standards. Ideal candidates will have supervisory experience and a commitment to service excellence.

Qualifications

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.
• Basic computer proficiency.

Responsibilities

• Manage front desk team and ensure guest satisfaction.
• Coordinate with departments for timely services.
• Monitor revenue performance and manage costs.

Skills

Customer Service

Team Management

Problem Solving

Education

High school diploma or equivalent

Bachelor’s Degree in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

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Direct message the job poster from Atrium Hospitality

Do you love hospitality and have a passion for delivering exceptional guest experiences?

The Embassy Suites Hotel is in downtown Omaha’s Old Market district, a 10-minute walk from the Durham Museum, Orpheum Theater, and Holland Performing Arts Center. The CHI Health Center is half a mile and Henry Doorly Zoo is two miles away. Enjoy our newly remodeled property with unique benefits to you.

We are seeking a dynamic and dedicated Front Office Manager to lead our front desk team and ensure every guest feels right at home.

Join our team of passionate leaders who prioritize guest service and employee care. Atrium Hospitality is one of the largest hotel management companies in the U.S., committed to our CORE values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, which we integrate into daily operations.

Primary Purpose:

The Front Office Manager's main goal is to deliver an exceptional guest experience while ensuring compliance with all standard operating procedures related to the Front Office Department, including brand-specific and Atrium standards.

Work Performed:

The Front Office Manager will be responsible for:

• Managing direct reports, ensuring understanding of employment practices, supporting performance management, and implementing disciplinary actions when necessary.
• Ensuring associates meet guest needs and respond appropriately to concerns and escalations.
• Creating a top-tier guest experience through engagement, courteous service, anticipating needs, and fostering loyalty.
• Coordinating with other departments to provide efficient and timely services.
• Meeting financial goals by managing labor costs, controlling expenses, and driving revenue initiatives.
• Performing or assisting with cleaning duties to meet Cleanliness Assured Standards.
• Monitoring revenue performance and recommending initiatives to enhance revenue and operational efficiency.
• Implementing approved changes to improve service quality and efficiency.
• Serving as Manager on Duty as needed.
• Performing other duties as required to fulfill the role's primary purpose.

Qualifications:

Required Prior Experience:

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.

Preferred Prior Experience:

• 2 years of night audit experience.

Required Education:

• High school diploma or equivalent.

Preferred Education:

• Bachelor’s Degree in a related field.

Required Technology Skills:

• Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.

Physical Requirements:

• Ability to lift 50 lbs occasionally.
• Ability to lift 10 lbs regularly.
• Ability to stand or walk for the duration of a shift.

Other Requirements:

• Flexible schedule including evenings, nights, weekends, holidays, and special events.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Hospitality

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