Hospitality Attendant - PARSIPPANY HAMPTON

Bardessono; New Jersey; Hybrid; USD 27,000 - 38,000; Full time

Job summary

Hampton Inn Parsippany is seeking a Hospitality Attendant to warmly greet guests in the concierge lounge, coordinate with hotel departments, and recommend local services while maintaining guest confidentiality. The role includes keeping the lounge clean and well stocked, and supporting guest requests with a proactive, guest-first approach.

The position is full-time and on-site in Parsippany, NJ. Excellent communication and customer-service skills are essential, along with the ability to manage

Qualifications

• Strong communication skills, both verbal and written.
• Proven customer service abilities with resourcefulness and creativity.
• Ability to maintain staff and guest confidentiality at all times.
• High work ethic and self-initiative; focus under interruptions.

Responsibilities

• Greet guests warmly in the concierge lounge within 2 minutes of arrival.
• Act as liaison between guests and hotel departments; make reservations and follow up on requests.
• Maintain information on local services and recommend amenities; upsell hotel services.
• Clean the concierge lounge during the shift, including dishes, floors and surfaces.

Skills

Communication skills

Customer service

Self-initiative

Confidentiality

Attention to detail

Job description

Hospitality Attendant - PARSIPPANY HAMPTON

#26-3051

Parsippany, New Jersey, United States

Location Description

1 Hilton Court, Parsippany, New Jersey 07054

Welcome to Hampton Inn Parsippany. Our hotel is only 30 minutes from Newark International Airport and is centrally located between Morristown and Parsippany, New Jersey. For business travelers, the New Jersey Mack-Cali business campus and major corporations such as Pfizer, Novartis, Daiichi and Candent are nearby.

Job Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Location

Parsippany Hampton-PHA

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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