Guest Concierge & Hospitality Attendant

Bardessono; New Jersey; Hybrid; USD 27,000 - 38,000; Full time

Job summary

Hampton Inn Parsippany is seeking a Hospitality Attendant to warmly greet guests in the concierge lounge, coordinate with hotel departments, and recommend local services while maintaining guest confidentiality. The role includes keeping the lounge clean and well stocked, and supporting guest requests with a proactive, guest-first approach.

The position is full-time and on-site in Parsippany, NJ. Excellent communication and customer-service skills are essential, along with the ability to manage

Qualifications

• Strong communication skills, both verbal and written.
• Proven customer service abilities with resourcefulness and creativity.
• Ability to maintain staff and guest confidentiality at all times.
• High work ethic and self-initiative; focus under interruptions.

Responsibilities

• Greet guests warmly in the concierge lounge within 2 minutes of arrival.
• Act as liaison between guests and hotel departments; make reservations and follow up on requests.
• Maintain information on local services and recommend amenities; upsell hotel services.
• Clean the concierge lounge during the shift, including dishes, floors and surfaces.

Skills

Communication skills

Customer service

Self-initiative

Confidentiality

Attention to detail

Job description

Hampton Inn Parsippany is seeking a Hospitality Attendant to warmly greet guests in the concierge lounge, coordinate with hotel departments, and recommend local services while maintaining guest confidentiality. The role includes keeping the lounge clean and well stocked, and supporting guest requests with a proactive, guest-first approach.

The position is full-time and on-site in Parsippany, NJ. Excellent communication and customer-service skills are essential, along with the ability to manage