General Manager

One Ocean Resort & Spa; New Jersey; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hampton Inn Parsippany is seeking a General Manager to oversee all hotel operations, including rooms, F&B, sales, engineering, HR and accounting. The role demands leadership of the Executive Committee and delivery of company standards to maximize guest satisfaction and profitability.

The ideal candidate will have a Bachelor's degree in Hotel Management, at least 3 years in hotel operations, and strong communication skills.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage.
• Strong verbal and written business communication skills.
• Proven ability to lead a team and present to leadership as well as hourly staff.
• Knowledge of federal, state and local employment laws.
• Proficiency with Microsoft Office.
• Willingness to travel occasionally.

Responsibilities

• Lead hotel operations across departments to meet company standards.
• Develop and assure achievement of revenues and profits with forecasting and P&L management.
• Coach and develop leaders to exceed performance expectations.
• Ensure compliance and maintain product quality to maximize bookings.
• Resolve guest issues and maintain guest satisfaction.
• Coordinate programs to improve guest service.

Job description

1 Hilton Court, Parsippany, New Jersey 07054

Welcome to Hampton Inn Parsippany. Our hotel is only 30 minutes from Newark International Airport and is centrally located between Morristown and Parsippany, New Jersey. For business travelers, the New Jersey Mack-Cali business campus and major corporations such as Pfizer, Novartis, Daiichi and Candent are nearby.

Job Description

Position Summary:
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Parsippany Hampton-PHA

Requirements

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately fifteen (15) pounds
• Good communication skills, both written and verbal
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Status

Full-time

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