Front Office Manager: Guest Experience & Operations

atriumhospitality; Franklin (TN); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Wellness programs

Job summary

Atrium Hospitality's Franklin Embassy Suites is seeking an experienced Front Office Manager to lead our front desk team and deliver exceptional guest service. You will set expectations, coach staff, and ensure seamless operations across departments.

This role emphasizes supervising two-plus years of experience, managing labor costs, maintaining brand standards, and acting as Manager on Duty to uphold guest satisfaction and daily operations.

Qualifications

• 2+ years front desk experience required.
• 2+ years supervisory experience required.
• High school diploma or equivalent; degree a plus.
• Proficient with Microsoft Office (Word, Excel, Teams).
• Flexible schedule and physical ability to lift/move as needed.

Responsibilities

• Lead and inspire a team of front office associates with clear expectations.
• Champion guest experiences by anticipating needs and resolving concerns.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards; support operations when needed.
• Serve as Manager on Duty ensuring smooth operations and guest satisfaction.

Skills

Front desk experience

Supervisory experience

MS Office

Flexibility

Physical stamina

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Atrium Hospitality's Franklin Embassy Suites is seeking an experienced Front Office Manager to lead our front desk team and deliver exceptional guest service. You will set expectations, coach staff, and ensure seamless operations across departments.

This role emphasizes supervising two-plus years of experience, managing labor costs, maintaining brand standards, and acting as Manager on Duty to uphold guest satisfaction and daily operations.