Front Office Manager — Guest Experience & Operations

Renaissance Dallas Addison Hotel; Addison (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Renaissance Dallas Addison Hotel invites an Assistant Front Office Manager to oversee front desk operations, ensuring SOPs are followed and guest services run smoothly across registrations, bell services, Navigator, valet, telephone, and night audit to maximize guest satisfaction and profitability.

This role demands leadership in a fast-paced hospitality setting, a minimum of 2 years in a front desk supervisory role, and a high school diploma or GED; an Associate degree is preferred.

Qualifications

• High School diploma or GED certification required.
• Associates Degree preferred.
• 2+ Years in a full service Hotel front Desk supervisory role.
• College work in related field helpful.
• Guest service experience in hospitality environment required.
• Valid state driver’s license from applicable state and MVR in good standing.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company standards.
• Maintain high standards of personal appearance and grooming.
• Comply with company standards and regulations to ensure safe and efficient hotel operations.
• Assist in training and supervision of Guest Services employees; conduct evaluations and provide feedback.
• Oversee guest registration to ensure guest satisfaction and assist in scheduling staff accordingly.

Skills

Communication

Stress management

Guest service

Team leadership

Problem solving

Education

High School diploma

Associates Degree preferred

Job description

Renaissance Dallas Addison Hotel invites an Assistant Front Office Manager to oversee front desk operations, ensuring SOPs are followed and guest services run smoothly across registrations, bell services, Navigator, valet, telephone, and night audit to maximize guest satisfaction and profitability.

This role demands leadership in a fast-paced hospitality setting, a minimum of 2 years in a front desk supervisory role, and a high school diploma or GED; an Associate degree is preferred.