Front Office Manager: Guest Experience Leader & Team Coach

Hilton Garden Inn Greenville; Florence (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

The Front Office Manager at Raines Co. will supervise all front office personnel and ensure proper completion of front office duties. You will train and schedule staff, manage guest issues, and uphold brand standards and QA specifications to support a high‑quality guest experience.

You will also oversee cash handling, cooperate with other departments, and maintain accurate group and credit information while working within budget guidelines.

Qualifications

• Minimum two years of progressive experience in hotels or related fields.
• Prior front desk and supervisory experience.
• Experience with brand or property specific PMS.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.
• Bachelor’s degree in Hospitality, Business Administration or related field preferred.

Responsibilities

• Directly supervise all front office personnel and ensure front office duties are completed.
• Participate in selection, training, and scheduling of front office staff.
• Monitor guest interactions, resolve issues promptly and courteously.
• Maintain brand standards and QA compliance across operations.
• Manage cash handling policies and cash accounts on property.
• Communicate with other departments and supervise shift workloads.

Skills

Front desk supervision

Staff training

Scheduling

Cash handling

Brand standards

QA audits

Microsoft 365

Education

High school diploma/GED

Bachelor’s degree in Hospitality or related field (preferred)

Tools

M3

Efficenter

Quore

Job description

The Front Office Manager at Raines Co. will supervise all front office personnel and ensure proper completion of front office duties. You will train and schedule staff, manage guest issues, and uphold brand standards and QA specifications to support a high‑quality guest experience.

You will also oversee cash handling, cooperate with other departments, and maintain accurate group and credit information while working within budget guidelines.