Front Office Manager — Guest Experience Leader

POLYNOTES, l'école de musiques; Sitka (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Hotel Room Discounts

Leadership Development

Job summary

Aspen Suites Hotel Sitka is seeking a Front Office Manager to lead the front desk team and set the tone for guest experiences. You will coach staff, manage daily operations, and collaborate with Housekeeping to ensure rooms are guest-ready.

The role requires 1–3 years of leadership in front office operations, Marriott select-service exposure is preferred, and proficiency with PMS and Microsoft Office. This is a full-time position based in Sitka, Alaska, with a focus on hospitality excellence and

Qualifications

• 1–3 years of leadership experience in hotel front office operations.
• Marriott select-service experience is preferred but not required.
• Strong leadership, coaching, and communication skills.
• Proficiency with hotel property management systems (PMS) and Microsoft Office.

Responsibilities

• Oversee daily front desk operations to deliver outstanding guest experiences.
• Lead, train, schedule, and develop Front Office staff.
• Monitor occupancy, forecasts, and room availability to support revenue goals.
• Ensure compliance with brand standards and company SOPs.

Skills

Leadership

Coaching

Communication

Time management

Tools

Hotel PMS

Microsoft Office

Job description

Aspen Suites Hotel Sitka is seeking a Front Office Manager to lead the front desk team and set the tone for guest experiences. You will coach staff, manage daily operations, and collaborate with Housekeeping to ensure rooms are guest-ready.

The role requires 1–3 years of leadership in front office operations, Marriott select-service exposure is preferred, and proficiency with PMS and Microsoft Office. This is a full-time position based in Sitka, Alaska, with a focus on hospitality excellence and