Guest Services Specialist - Front Desk

Aspen Hotel Suites Kenai; Kenai (AK); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Paid time off

401K retirement plan

Discounted room rates

Fun place to work

Employee discounts on services

Job summary

Aspen Hotel Suites Kenai is seeking a Front Desk Agent to join our team in a part-time role. You will greet and register guests, handle check-ins/outs, and promote hotel services while providing courteous service. The position emphasizes strong communication across departments and responsive guest support.

Responsibilities include processing payments, addressing guest requests, and ensuring a welcoming, efficient front desk operation. Join a team focused on hospitality excellence.

Qualifications

• Greet and register guests accurately at check-in.
• Promote hotel services and upsell products when appropriate.
• Maintain clear communication between departments to ensure guest satisfaction.
• Ability to handle payments, refunds and guest inquiries professionally.

Responsibilities

• Greet and register guests, process check-in/out in the system.
• Assist guests with room selection, keys, and payments.
• Answer inquiries by phone/email and forward requests as needed.
• Maintain cleanliness and restocking of front desk areas.

Skills

Guest greetings

Registration & check-in

Upselling & promotions

Communication skills

English proficiency

Job description

Aspen Hotel Suites Kenai is seeking a Front Desk Agent to join our team in a part-time role. You will greet and register guests, handle check-ins/outs, and promote hotel services while providing courteous service. The position emphasizes strong communication across departments and responsive guest support.

Responsibilities include processing payments, addressing guest requests, and ensuring a welcoming, efficient front desk operation. Join a team focused on hospitality excellence.