Front Office Manager – Guest Experience Leader

Holiday Inn Express & Suites Port St. Lucie West; Port Saint Lucie (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with employer match

Hotel discounts

Career growth opportunities

Volunteer time and lifestyle discounts

Job summary

Naples Hotel Group is seeking a Front Office Manager in Port Saint Lucie, FL to lead daily front desk operations and deliver exceptional guest experiences. You will guide check-ins/outs, handle guest requests, and supervise front desk staff to ensure service excellence.

You will also act as Manager on Duty as needed, manage schedules and training, and collaborate with leadership to optimize guest satisfaction while staying within budget. A hospitality mindset and strong leadership are essential.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum 2 years in hotel front desk operations or guest services with supervisory exposure.
• Strong verbal and written communication skills.
• Proficient with computers and hotel software, including PMS.

Responsibilities

• Oversee daily front office operations and guest service quality.
• Assist with check-ins/check-outs and respond to guest requests.
• Lead and coach front desk team; schedule and monitor attendance.
• Maintain lobby, front desk, and related areas for cleanliness and efficiency.
• Serve as Manager on Duty as assigned; ensure service recovery as needed.
• Monitor accounts and cash handling; work with General Manager on rate controls.
• Ensure safety, security, and compliance with policies and procedures.

Skills

Guest service

Team leadership

Communication skills

POS systems

PMS proficiency

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Property management system

Job description

Naples Hotel Group is seeking a Front Office Manager in Port Saint Lucie, FL to lead daily front desk operations and deliver exceptional guest experiences. You will guide check-ins/outs, handle guest requests, and supervise front desk staff to ensure service excellence.

You will also act as Manager on Duty as needed, manage schedules and training, and collaborate with leadership to optimize guest satisfaction while staying within budget. A hospitality mindset and strong leadership are essential.