Front Office Manager: Guest Experience Leader

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

Ocean-Casino-Resort in Atlantic City seeks an experienced Manager Front Office to oversee daily Front Office operations, drive guest satisfaction, and optimize financial performance.

The role requires strategic planning, team leadership, and hands-on involvement in staffing, training, budgeting, and standards compliance, with a focus on delivering premium hospitality.

Applicants should have 5+ years in Front Office, with 2+ in management, strong communication, and proficiency in HMS/SYNKROS.

Qualifications

• 5+ years of Front Office Operations experience, with at least 2 years in a managerial role.
• College degree in Hospitality preferred.
• Excellent communication and interpersonal abilities.
• Proficiency in HMS, SYNKROS and Microsoft Office Suite.
• Ability to communicate in English.

Responsibilities

• Address and resolve escalated guest concerns promptly and professionally.
• Monitor service standards to align with policies and brand guidelines.
• Engage with guests to ensure exceptional service and address feedback.
• Lead regular team meetings and communicate objectives.
• Foster a positive and collaborative workplace culture.
• Assist with hiring, scheduling, training, and coaching staff.
• Prepare and monitor budgets for operations.

Skills

Problem solving

Communication

Interpersonal skills

Hotel management software

Education

Hospitality Management degree

Tools

HMS

SYNKROS

MS Office

Job description

Ocean-Casino-Resort in Atlantic City seeks an experienced Manager Front Office to oversee daily Front Office operations, drive guest satisfaction, and optimize financial performance.

The role requires strategic planning, team leadership, and hands-on involvement in staffing, training, budgeting, and standards compliance, with a focus on delivering premium hospitality.

Applicants should have 5+ years in Front Office, with 2+ in management, strong communication, and proficiency in HMS/SYNKROS.