Front Desk Shift Leader - Guest Experience

RESORTS CASINO HOTEL; Atlantic City (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Resorts Casino Hotel in Atlantic City is seeking a Front Desk Supervisor to oversee day-to-day operations, ensuring guest satisfaction and adhering to service standards. The role also emphasizes asset protection and professional conduct at the front desk.

The candidate will lead a team, help implement procedures, support departmental training, assist in budgeting, and address guest concerns while promoting positive public relations.

Qualifications

• College degree or equivalent experience.
• Minimum of two (2) years experience in Hotel Operations.
• Excellent guest service and communication skills.
• Must have effective oral and written communication skills.
• Must have good analytical skills and decision-making ability.

Responsibilities

• Supervise day-to-day front desk operations under the Hotel Services Manager to uphold company standards for guest satisfaction, employee satisfaction, quality assurance and asset protection.
• Demonstrates leadership and professional image to associates and guest.
• Assist with establishing standard operational procedures that will lead to consistent state of conducting business and ensuring those standards are met at the front desk.
• Assists in the on-going departmental training.
• Assists in reaching financial/budgeting accountability of the department.
• Assists with tracking/recording customer complaints and resolving customer complaints.
• Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue.
• Promotes positive public relations.
• Performs other duties as assigned.

Skills

Guest service

Communication

Leadership

Attention to detail

Problem solving

Education

College degree (may substitute additional experience for degree)

Job description

Resorts Casino Hotel in Atlantic City is seeking a Front Desk Supervisor to oversee day-to-day operations, ensuring guest satisfaction and adhering to service standards. The role also emphasizes asset protection and professional conduct at the front desk.

The candidate will lead a team, help implement procedures, support departmental training, assist in budgeting, and address guest concerns while promoting positive public relations.