Front Office Manager

Ritchie Station Residence Inn by Marriott; Capitol Heights (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Daily pay option

Comprehensive benefits for you and affin

Paid Vacation

Job summary

Ritchie Station Residence Inn by Marriott in Capitol Heights, MD is seeking a Front Office Manager. The role oversees guest services, staffing, and daily front desk operations to ensure service excellence.

You will train staff, manage scheduling within budget, and maintain records. The position supports a friendly, professional workplace with growth opportunities across 90 nationwide hotels.

Qualifications

• Experience in front desk operations in hospitality.
• Ability to train and supervise staff as directed by management.
• Experience scheduling staff within budget guidelines.

Responsibilities

• Performs Front Office Agent duties as scheduled by Management.
• Provides training to front office staff.
• Assists in selection and scheduling of Guest Service Agents.
• Maintains accurate records (cash flow, direct bill, reservations).
• Responds to group and travel agent requests for rooms and rates.

Skills

Guest Service Agents

Staff Training

Scheduling

Budgeting

Policy Knowledge

Education

Associates degree or equivalent

Tools

Cash flow sheet

Reservation cards

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Manager

Full Time Ritchie Station Residence Inn, Capitol Heights, MD, US 2 Attachments

3 days ago Requisition ID: 11189

Salary Range: $55,000.00 To $60,000.00 Annually

Front Office Manager

Ritchie Station Residence Inn by Marriott

Wage: $55,000-$60,0000 BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

What We Offer:

Competitive pay

Daily Pay Option

Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)

Paid Vacation

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registrationcards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards,hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
• reason even when dealing with emotional topics
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs;Responds promptly to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions; Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Managing People – Makes self available to staff; Continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal withfrequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered whenabsent; Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors ownwork to ensure quality; Looks for ways to improve and promote quality
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Usesequipment and materials properly

What We Are Looking For:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver’s License.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.