Front Office Manager — Elevate Guest Experience

Millennium & Copthorne Hotels; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company-MI

Paid Time Off & Paid Holidays

Hotel Room Discounts

Employee Assistance Program (EAP)

Job summary

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead guest services and front desk operations with energy and a guest-centered mindset.

Based in Nashville onsite, you will drive service standards, train staff, and collaborate across departments to deliver memorable experiences. The role offers growth within a global hospitality leadership team.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced hospitality environment with a solutions mindset.

Responsibilities

• Ensure smooth, brand-aligned operations and guest service delivery.
• Train staff and monitor compliance with hotel policies and standards.
• Manage front office activities, scheduling, and communication across departments.
• Lead with accountability to deliver exceptional guest experiences.

Skills

Strong communication

Interpersonal skills

Solutions-oriented

Education

Bachelor’s degree or equivalent experience

Job description

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead guest services and front desk operations with energy and a guest-centered mindset.

Based in Nashville onsite, you will drive service standards, train staff, and collaborate across departments to deliver memorable experiences. The role offers growth within a global hospitality leadership team.