Front Office Manager

Raines Company; Woodstock (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead a dynamic team in a vibrant hotel environment. This role involves overseeing front office operations, ensuring exceptional guest experiences, and managing staff performance. With a commitment to excellence and a supportive culture, this company offers a range of benefits including medical coverage, generous PTO, and opportunities for career advancement. If you thrive in a fast-paced environment and possess strong leadership skills, this is the perfect opportunity to take your career to the next level.

Benefits

Medical/Dental/Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus Program

Qualifications

• 2+ years in hotel management or a degree with 1 year of experience.
• Proficient in Microsoft Office and hotel management systems.

Responsibilities

• Supervise front office staff and manage daily operations.
• Ensure guest satisfaction and resolve issues promptly.

Skills

Hotel Management

Supervisory Skills

Communication Skills

Problem-Solving

Multitasking

Education

College Degree in Hospitality

2 Years of Hotel Experience

Tools

Microsoft Office

PMS Systems

M3

Efficenter

Quore

Job description

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Raines Co. - Your Future is Now

Position Summary: The Front Office Manager is responsible for supervising all front office personnel and ensuring all duties are properly completed.

We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and opportunities for career advancement within a culture that rewards excellence.

Established in 1988, Raines has grown into a comprehensive development, management, and investment company specializing in hotel brands and boutique hotels, maintaining a family-oriented culture focused on building relationships with associates, partners, and communities.

Essential Functions

1. Participates in the selection of front office personnel
2. Trains, cross-trains, and retains front office staff
3. Schedules staff according to budget and GM guidance
4. Supervises workloads during shifts
5. Evaluates employee performance
6. Maintains communication with all departments
7. Maintains master level key control
8. Ensures accurate rooms status updates and communication
9. Resolves guest issues promptly and courteously
10. Manages group information and requirements
11. Reviews credit limits and enforces policies
12. Conducts meetings and audits for standards compliance
13. Upholds brand and company standards
14. Manages accounts receivable and cash accounts

Qualifications

1. At least two years of hotel or related experience, or a college degree with one year of experience
2. Proficient in Microsoft Office or similar
3. Supervisory experience preferred
4. Experience with hotel systems like PMS, M3, Efficenter, Quore preferred
5. Valid driver's license and reliable transportation
6. Fluent in English
7. Excellent communication skills
8. Basic math, problem-solving, supervision, and motivation skills
9. Ability to multitask and work under pressure

Raines is an Equal Opportunity Employer committed to diversity and inclusion. Pre-employment background check required.