Front Office Manager

Ascent Hospitality; Fairburn (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee front office operations and ensure exceptional guest service. The ideal candidate will lead a team, manage reservations, and enhance guest experiences while maintaining high standards. This role requires strong leadership, communication skills, and the ability to thrive under pressure. Join a team dedicated to creating memorable experiences for guests and team members alike.

Benefits

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer match

Paid PTO

Uniforms provided

Hotel discount program

Qualifications

• At least one year in a hotel management role.
• Fluent in English; additional languages a plus.

Responsibilities

• Lead front office activities and ensure excellent guest service.
• Train staff and maximize profits.
• Oversee staff performance and compliance with standards.

Skills

Customer service orientation

Leadership

Communication

Organizational skills

Detail-oriented

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

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About Ascent Hospitality: We have an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. Our focus is on people, creating memorable experiences for both our Team Members and guests. We seek individuals with a passion for service, strong communication skills, and adaptability to challenges and change. If this resonates with you, consider joining our team.

Position Overview: We are looking for a qualified hospitality leader to serve as our Front Office Manager. You will lead front office activities, ensure excellent guest service, and support the team in reservations, room assignments, and guest requests. Your role includes training staff, maximizing profits, and exceeding guest expectations.

Benefits:

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Hotel discount program for team members

Essential Functions:

1. Schedule guest services staff, including front desk, night audit, and breakfast attendants
2. Fulfill Manager on Duty responsibilities as assigned
3. Lead the Guest Services team with a hands-on approach
4. Maintain staffing, supplies, and inventory controls
5. Support other hotel areas as needed
6. Review schedules and address issues
7. Conduct team meetings and keep staff informed
8. Be familiar with hotel computer systems for training and troubleshooting
9. Complete daily credit checks
10. Ensure compliance with systems, controls, and standards
11. Manage and train front office staff on company and brand standards
12. Maximize room occupancy and revenue
13. Establish and maintain SOPs
14. Oversee staff appearance and grooming standards
15. Assign duties, monitor performance, and ensure policy adherence
16. Review guest experience scores and implement improvements
17. Respond to guest inquiries, complaints, and requests
18. Create a motivating and positive work environment
19. Manage corporate accounts
20. Perform other duties as assigned, including coverage for front desk roles
21. Ensure compliance with safety and health regulations
22. Oversee breakfast service operations as applicable

Knowledge, Skills, and Abilities:

• Customer service orientation, multi-tasking, detail-oriented, organized
• Previous experience in front desk or guest service supervisory roles
• Strong leadership and organizational skills
• Excellent communication skills
• Proficiency with Microsoft Office and office equipment
• Flexible schedule, including nights, weekends, and holidays
• Ability to work independently

Physical Demands:

• Standing for long periods
• Repetitive use of arms, hands, legs
• Lifting up to 50 pounds occasionally
• Visual and sensory acuity
• Ability to work under stress

Qualifications:

• High school diploma required; some college preferred
• At least one year in a hotel management role
• Leadership ability and computer skills
• Fluent in English; additional languages a plus
• Ability to perform under pressure

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Hospitality