Front Office Manager

Omni Mount Washington Resort & Spa; Bretton Woods (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading resort in Bretton Woods is seeking a Front Office Manager to oversee guest services and operations. The ideal candidate will ensure high standards of service and efficient management of the Front Desk and Reservations departments. Join a supportive team that values well-being and offers a range of benefits including healthcare, paid time off, and discounts on resort services.

Benefits

Comprehensive healthcare coverage

Paid time off

401(K) matching plan

Voluntary benefits program

Complementary Golf, Skiing and Riding

Discounts on dining and retail

Employee Assistance Program (EAP)

Qualifications

• Experience in managing Front Desk and Reservations departments.
• Strong understanding of guest service standards and hotel operations.

Responsibilities

• Maintain standards of guest services and consistent guest experience.
• Ensure efficient operation of Front Desk and Reservations departments.
• Manage rate structures to meet hotel revenue goals.

Skills

Guest Service

Salesmanship

Job description

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The purpose of the Front Office Manager is to oversee all areas of operation relating to the guest experience for Reservations, Front Desk, and Ideal Services.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities

• Maintain standards of guest services and a consistent guest experience as documented by JD Power, Medallia and AAA ratings.
• Ensure the efficient operation of the Front Desk and Reservations departments to maximize guest-room utilization, high occupancies, and minimal overbooking. Ensure accuracy of records with open communication across departments.
• Manage rate structures through Reservations and Front Office salesmanship to meet or exceed hotel revenue and average rate goals.
• Ensure compliance of all Front Office systems and controls with corporate policies, aiming for successful