Front Office Manager

StepStone Hospitality; West Palm Beach (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

StepStone Hospitality is seeking an experienced Front Office Manager for the DoubleTree West Palm Beach Airport in Florida. You will lead the Front Desk, Guest Services, and Night Audit to deliver exceptional guest experiences while upholding Hilton standards.

You will develop short- and long-term financial and operational plans, supervise reservations to maximize occupancy and ADR, and drive profitability through staff development and process improvements.

Qualifications

• Experience leading a hotel front desk and guest services team.
• Strong ability to develop short- and long-term financial and operational plans.
• Proven track record in guest satisfaction improvement and staff development.
• Ability to manage reservations to maximize occupancy and ADR.

Responsibilities

• Oversee the daily operation of the Front Desk, Guest Services and Night Audit.
• Maintain standards of quality guest service and comply with Hilton brand standards.
• Achieve budgeted revenues and expenses and maximize profitability for the guest services department.
• Hire, train and supervise Front Office staff and supervisors.

Job description

Description

Front Office Manager- DoubleTree West Palm Beach Airport, Managed by StepStone Hospitality

DoubleTree West Palm Beach Airport is seeking an experienced, energetic, and service-driven Front Office Manager to lead our Front Office team. The ideal candidate is a hands‑on leader who thrives in a fast‑paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high‑performing team.

As Front Office Manager, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Hilton brand standards and hotel policies.

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
• Hire, train/re-train associates and Assistant Front Office Manager

Requirements

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.