Front Office Manager - Hilton West Palm Beach

Hilton; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks.

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton West Palm Beach is seeking a Front Office Manager to lead daily front office operations at our 400-room property in downtown West Palm Beach. You will supervise guest services, registration, and room inventory while ensuring policy adherence and outstanding guest experiences.

The role emphasizes training, leadership, and up-selling to boost occupancy and revenue, with a focus on delivering exceptional hospitality in a luxury resort setting.

Qualifications

• Experience with OnQ hotel management system.
• Front-facing guest service experience.
• Experience training new team members.

Responsibilities

• Oversee daily front office operations including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor guest satisfaction, address service issues, and lead improvements to enhance the guest experience.
• Promote hotel services and implement up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly while upholding service standards.
• Supervise and coach front office team members, monitor performance, and foster a positive work environment.

Skills

Guest service

Leadership

Staff training

Tools

OnQ system

Job description

Job Identification: 220653

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

The Hilton West Palm Beach is currently seeking an Front Office Manager to join its management team. This 400-room resort style property is located at the heart of the downtown area and is connected to the Palm Beach Convention Center. We enjoy high occupancy rates on a year-round basis and feature a destination restaurant in addition to other upscale amenities.

This is an ideal position for an individual seeking to begin or advance their career with an industry leader. Experience and skills with Hiltons OnQ system, front-facing guest positions and in training new team members is highly desirable.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Manager , you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards

• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience

• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards

• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.