Front Office Manager

HHM Hotels; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a hands-on Front Office Manager to lead guest services and front desk operations at our Washington, DC property. You will oversee scheduling, staffing, training, and coaching of associates while driving guest satisfaction and revenue integrity.

This role partners with other hotel departments to uphold brand standards and sustainability goals, manage budgets, review incident logs, and ensure compliance with safety and accounting controls.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2–5 years hospitality-related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Improve guest satisfaction scores and overall service quality.
• Monitor front office financial operations and enforce accounting controls.
• Develop and monitor department budgets and forecasts.
• Oversee vendor and personnel contracts.
• Manage room inventory and minimize overbooking.
• Ensure safety practices per MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

People management

Staff training

Guest service

Budgeting & forecasting

Education

Associate's or Bachelor's degree preferred

Job description

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.