Front Office Manager

Hyatt Hotels Corporation; Washington, Northern (District of Columbia, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Life Insurance

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Hotels Corporation invites an experienced Front Office Manager to lead guest services and hotel operations, ensuring guest satisfaction aligns with brand standards and sustainability goals.

You will oversee recruitment, budgeting, vendor management, and daily front office activities, with a focus on safety, cost controls, and exceptional service. This role requires 2–5 years hospitality experience and a degree preferred.

Qualifications

• 2–5 years hospitality experience.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and HHM core values.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Oversee front office budgeting, forecasts, and capital item approvals.
• Direct staff based on guest feedback and incident logs.
• Manage vendor and personnel contracts and monitor occupancy efficiency.
• Ensure safety and OSHA/MSDS compliance across front office operations.
• Perform other duties as requested by management.

Skills

Guest services

Team leadership

Budgeting

Compliance

Vendor management

Education

Associate degree

Bachelor’s degree

Job description

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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