Front Office Manager

Plazahotelelpaso; Village of Lake Placid (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to oversee hotel operations and ensure exceptional guest service. This role involves leading a team, managing financial operations, and implementing sustainability practices. With a focus on guest satisfaction, you'll develop action plans to enhance service quality and manage departmental budgets. Ideal candidates will have a background in hospitality and a passion for excellence. Join a dynamic team where your leadership can make a significant impact on guest experiences and operational success.

Qualifications

• 2 to 5 years of hospitality-related experience is required.
• An Associate’s or Bachelor’s degree is preferred.

Responsibilities

• Manage front office operations and ensure guest satisfaction.
• Supervise guest services department managers and monitor financial operations.
• Develop and implement departmental budgets and forecasts.

Skills

Guest Service Management

Budget Management

Team Leadership

Sustainability Practices

Hospitality Experience

Education

Associate’s or Bachelor’s Degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
3. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
4. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
5. Supervise all guest services department managers.
6. Review correspondence from guests and incident logs and direct staff according to information obtained.
7. Oversee all vendor and personnel contracts throughout the hotel.
8. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
9. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
10. Follow sustainability guidelines and practices related to HHM’s EarthView program.
11. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
12. Perform other duties as requested by management.

Your Background and Skills

1. Associate’s or Bachelor’s degree preferred.
2. 2 to 5 years hospitality related experience.

Work Environment and Context

1. Work schedule varies and may include working on holidays and weekends.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It