Front Office Manager

HHM Hospitality; Village of Lake Placid (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Office Manager, where you will lead front office operations and enhance guest satisfaction. This role offers a unique opportunity to develop your career path from Assistant General Manager to Area General Manager. You will be responsible for training and supporting staff, managing budgets, and ensuring compliance with financial controls. If you are passionate about providing exceptional guest experiences and driving operational excellence, this position is perfect for you. Enjoy a dynamic work environment that values sustainability and excellence.

Qualifications

• 2 to 5 years of hospitality-related experience preferred.
• Strong focus on guest satisfaction and operational excellence.

Responsibilities

• Manage front office operations and ensure guest satisfaction.
• Supervise guest services department managers and staff.
• Develop and monitor departmental budgets and forecasts.

Skills

Guest Service Management

Budget Management

Staff Training and Development

Financial Operations Compliance

Education

Associate's or Bachelor's Degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.