Front Office Manager

HHM Hotels; Vernon Hills (IL); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Office Manager in Vernon Hills, IL to lead the front desk team and ensure guest satisfaction aligns with brand standards and HHM EarthView sustainability guidelines.

You will interview, train, schedule, coach and monitor staff, while managing budgets, contracts, and occupancy efficiency to maximize service and performance.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2–5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to standards.
• Monitor guest satisfaction scores and work to improve satisfaction.
• Oversee front office financial operations and ensure accounting controls.
• Develop, implement and monitor department budgets and forecasts.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs and direct staff accordingly.
• Oversee vendor and personnel contracts for the hotel.
• Monitor occupancy to optimize room usage and minimize overbooking.
• Create action plans to address guest service deficiencies.
• Follow sustainability guidelines in HHM EarthView program.
• Practice safe work habits and comply with MSDS/OSHA standards.
• Perform other duties as requested by management.

Skills

People management

Guest satisfaction

Budgeting

Operations management

Vendor management

Safety compliance

Staff training

Education

Associate’s or Bachelor’s degree preferred

Tools

Front office systems

Budgeting tools

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.