Front Office Manager

Fairfield Inn & Suites Sevierville Kodak; Tennessee; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid time off (PTO)

Referral bonuses

Travel discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Free telehealth

Daily pay

Job summary

Gibson Hotel Management operates a Fairfield Inn & Suites Sevierville Kodak location seeking a Front Office Manager. You will lead the Front Office team, schedule staff, train employees, and act as manager on duty to resolve guest issues and maintain service standards.

Responsibilities include budgeting, occupancy optimization, and cross-department collaboration with Housekeeping to improve guest services and communications.

Qualifications

• Experience using a branded property management system (Marriott experience preferred).
• 1–3 years of experience in hospitality required.
• Supervisory experience preferred.
• Customer service experience required.

Responsibilities

• Manage and monitor activities of all employees in the Front Office department to standards of excellence.
• Schedule guest service team members according to labor standards and occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional, high-quality service environment at all times.
• Act as manager on duty for the hotel; handle complaints and special requests.
• Develop short-term and long-term financial/operational plans for guest services; assist in budgeting.
• Achieve budgeted revenues/expenses and maximize profitability for guest services.
• Inform Front Office staff of daily activities, arrivals, and special requests.
• Manage reservations to maximize occupancy and ADR through upselling.

Skills

Customer service

Attention to detail

Supervisory experience

Tools

Marriott PMS

Job description

What sort of CAREER have you always dreamt of having? If you answered “one that makes me HAPPY, that showcases my EXTRAORDINARY work ethic, provides amazing opportunity for growth and SUCCESS” then you have found your calling! We offer GREAT pay and GREAT benefits, such as our 401(k) program with employer match, PTO, Referral bonuses, GENEROUS company travel discounts, medical, dental, vision, life insurance, FREE telehealth, and DAILY PAY through our partner ZayZoon!!

Primary Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
• Schedule guest service team members according to labor standards and forecasted occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Greet guests upon arrival and ensure escort to accommodations if appropriate.
• Track employee performance with upselling guest rooms.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel.
• Other duties as assigned.

Education/Experience

• Experience using branded property management system of Franchise (Marriott experience preferred)
• 1-3 years of experience in hospitality required
• Supervisory experience preferred
• Customer service experience required
• Attention to detail

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management