Front Office Manager

Home2 Suites by Hilton Alcoa Knoxville Airport; Alcoa (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

PTO

Referral bonuses

Travel discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telehealth

Daily Pay via ZayZoon

Job summary

Home2 Suites by Hilton Alcoa Knoxville Airport is seeking a Front Office Supervisor to oversee guest services operations on-site. You will lead front desk staff, ensure exemplary service, and collaborate with housekeeping to optimize guest experiences.

Responsibilities include scheduling, training, budget participation, and acting as manager on duty to resolve issues and improve overall performance. A background in hospitality and customer service is essential, with 1–3 years in a supervisory

Qualifications

• Experience using branded property management system of Franchise.
• Customer service experience required.
• Attention to detail and supervisory capabilities preferred.

Responsibilities

• Manage and monitor activities of Front Office staff to standards of excellence.
• Schedule guest service team members according to labor standards and occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Act as manager on duty, handle complaints and special requests.
• Develop short and long-term plans for the guest services department and assist in budgeting.
• Aim to achieve budgeted revenues and maximize profitability of the guest services area.
• Coordinate daily activities with hotel management and hold monthly department meetings.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Hospitality degree (optional)

Tools

Brand PMS

Job description

What sort of CAREER have you always dreamt of having? If you answered “one that makes me HAPPY, that showcases my EXTRAORDINARY work ethic, provides amazing opportunity for growth and SUCCESS” then you have found your calling! We offer GREAT pay and GREAT benefits, such as our 401(k) program with employer match, PTO, Referral bonuses, GENEROUS company travel discounts, medical, dental, vision, life insurance, FREE telehealth, and DAILY PAY through our partner ZayZoon!!

Primary Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
• Schedule guest service team members according to labor standards and forecasted occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Greet guests upon arrival and ensure escort to accommodations if appropriate.
• Track employee performance with upselling guest rooms.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly department meetings keeping staff informed of all activities in the hotel.
• Other duties as assigned.

Education/Experience

• Experience using branded property management system of Franchise
• 1-3 years of experience in hospitality required
• Supervisory experience preferred
• Customer service experience required
• Attention to detail

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Hospitality Online