Front Desk Agent / Guest Services Agent

Fairfield Inn & Suites Knoxville Airport Alcoa; Alcoa (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dental

Vision

Life Insurance

Critical Illness Insurance

Hospital Coverage

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay through ZayZoon

Welcoming, team-driven workplace

Job summary

Fairfield Inn & Suites Knoxville Airport Alcoa is seeking a Front Desk Agent to warmly greet guests, assist with check-in/check-out, and manage registrations and billing with accuracy. You will handle reservations, answer questions, and provide local recommendations in a fast-paced hotel environment.

The role emphasizes outstanding guest service, teamwork, and adaptability to ensure memorable stays. Join a supportive team with career growth in hospitality.

Qualifications

• Guest service experience preferred
• Strong attention to detail
• Team player with a positive, professional attitude
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multitask and stay calm in a fast-paced environment

Responsibilities

• Pridefully greet guests warmly and efficiently during check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing as needed
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
• Deliver high standards of service to consistently exceed guest expectations
• Anticipate guest needs and provide proactive service
• Implement creative solutions while following brand standards
• Maintain strong knowledge of hotel offerings, including: Hotel amenities and services, Room categories and rates, Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide local area recommendations and information

Job description

NOW HIRING: FRONT DESK AGENT

Guest-Focused | Team-Oriented | Career-Growth Opportunity

Are you a hardworking PEOPLE PERSON who loves creating great first impressions?
Look no further! Join our award-winning company as a Front Desk Agent, where your smile and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

Why You’ll Love Working With Us:

• Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA
• 401(k) with company match
• Travel Discounts
• Employee Referral Bonuses
• FREE Telehealth (MDLIVE)
• DAILY PAY through ZayZoon
• A welcoming, team-driven workplace

Primary Responsibilities:

• Pridefully greet guests warmly and efficiently during check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing as needed
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
• Deliver high standards of service to consistently exceed guest expectations
• Anticipate guest needs and provide proactive service
• Implement creative solutions while following brand standards
• Maintain strong knowledge of hotel offerings, including:
  • Hotel amenities and services
  • Room categories and rates
  • Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide local area recommendations and information

Skills & Experience:

• Guest service experience preferred
• Strong attention to detail
• Team player with a positive, professional attitude
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multitask and stay calm in a fast-paced environment

Equal Opportunity Employer

We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management