Front Desk Supervisor / Manager

Home2 Suites by Hilton Alcoa Knoxville Airport; Alcoa (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

PTO

Referral bonuses

Travel discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telehealth

Daily pay via ZayZoon

Job summary

Home2 Suites by Hilton Alcoa Knoxville Airport is seeking an experienced General Manager to lead hotel operations, drive guest satisfaction, and oversee staff performance. This full-time role involves supervising front desk operations, coordinating hiring and training, and ensuring adherence to brand standards.

The role requires strong leadership, excellent communication, and flexibility to work varied shifts, including evenings and weekends. Competitive benefits are offered.

Qualifications

• Strong management skills with ability to delegate and coach staff.
• Excellent interpersonal and guest service skills with ability to handle diverse guests.
• Willingness to work outside regular hours; schedules may vary based on business needs.

Responsibilities

• Directs front desk staff and supervises operations.
• Participates in hiring, training, onboarding and performance reviews.
• Maintains records including cash flow, accounts, and reservations documentation.
• Leads staff meetings and ensures compliance with policies and SOPs.
• Assists with sales, marketing and group room rate inquiries.
• Responds to guest complaints and resolves issues promptly.
• Acts as General Manager in absence of GM; covers shifts as needed.

Skills

Strong management

Staff coaching

Guest relations

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

What sort of CAREER have you always dreamt of having? If you answered "one that makes me HAPPY, that showcases my EXTRAORDINARY work ethic, provides amazing opportunity for growth and SUCCESS" then you have found your calling! We offer GREAT pay and GREAT benefits, such as our 401(k) program with employer match, PTO, Referral bonuses, GENEROUS company travel discounts, medical, dental, vision, life insurance, FREE telehealth, and DAILY PAY through our partner ZayZoon!!

Primary Responsibilities

• 70% Management | 30% Other Duties as Assigned
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Directly supervises front desk staff members
• Carries out supervisory responsibilities in accordance with policies and applicable laws.
• Responsibilities include assisting with interviewing/hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Completes new hire on-boarding and orientation as directed by General Manager.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in leading staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves guest complaints and team member issues.
• Performs functions of the General Manager in his or her absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.

Skills and Qualifications

• Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.
• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Hospitality Online