Host Greeter

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

Omni San Francisco Hotel seeks a friendly host/hostess to greet guests, seat them promptly, and support servers in a busy dining environment.

You will manage reservations, coordinate with the front of house, and help maintain a welcoming atmosphere while ensuring guest satisfaction in a luxury hotel setting.

Qualifications

• Excellent English communication with guests, members and coworkers.
• Prior customer service experience preferred.
• Able to multitask in a fast-paced dining environment.
• MICROS experience preferred; flexible shifts including nights and weekends.

Responsibilities

• Greet guests and members entering the restaurant with a friendly, courteous attitude.
• Seat guests, pull out chairs, and present clean menus to guests.
• Introduce servers and coordinate seating to optimize service.
• Manage reservations by phone and record requests; relay to MOD and Chef.
• Maintain dining room cleanliness and assist servers as needed.

Skills

Communication skills

Customer service

Multitasking

MICROS experience

Tools

MICROS

Job description

Omni San Francisco Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth-where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience - and every stay feels uniquely San Francisco.

Job Purpose:

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Essential Job Functions:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
• Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Introduce and assign server to guests.
• Thank every guest upon departure, and invite them to return.
• Control heavy volume at Restaurant entrance.
• Section off any reservations and server section.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Assist servers when needed.
• Answer phone and record reservations. Handle all call-in orders.
• Effectively communicate reservations to MOD and Chef.
• Maintain knowledge of the resort property.
• Inform the guests about daily and weekly specials.
• Tend to and anticipate guests' needs.
• Restock silverware.
• Responsible for familiarization of the menu.
• Perform and complete shift checklist.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior customer service experience preferred.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Food Handlers and RBS certifications preferred.
• Must be able to multi task.
• Must be able to work flexible shift including nights, weekends, and holidays
• MICROS Experience preferred.

Physical Requirements:

• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Working Environment:

• Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Tools & Equipment:

• MICROS computer, telephone, MICROS card

Pay Rate: $26.7 - $35.61

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.