Front Office Manager

Hyatt Hotels Corporation; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a premier hotel in Downtown Salt Lake City as a Front Office Manager. You will play a key role in enhancing guest experiences, managing operations, and leading a dedicated team in providing exceptional service. Ideal candidates will have significant hotel management experience and a passion for customer service, alongside opportunities for personal growth and advancement within a global company.

Benefits

Discounted & Complimentary hotel room nights

Paid Float Days

Complimentary meals for every shift

Medical, Dental, Vision Insurance

401K retirement savings plan

Educational assistance

Opportunities to work at Hyatt Hotels globally

Qualifications

• 5+ years of progressive hotel Rooms Management experience.
• Strong organizational, interpersonal, and administrative skills.
• Ability to work flexible schedules and effectively interact with diverse individuals.

Responsibilities

• Manage all aspects of front desk operations.
• Oversee budgeting and staffing for customer service goals.
• Ensure guest satisfaction by quickly responding to requests and complaints.

Skills

Effective communication

Customer service

Leadership

Conflict resolution

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We're looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you'll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We're dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you're aiming to advance your career, learn new skills, or find a place where you can make a difference, we're excited to have you on board.

Why Hyatt Regency Salt Lake City?

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
• Enjoy complimentary meals in our colleague Cafe for every shift worked
• Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This person also oversees our VIP guest experience, including Club Lounge operation and Concierge Services.

Duties include, but are not limited to:

• Responsible for short- and long-term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Knowledgeable and able to uphold health and food safety standards

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 5 years or more of progressive hotel Rooms Management experience within the Rooms Division of a hotel (typically with Hyatt)
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work holidays, weekends, and flexible scheduling as business demands.